Congratulations on joining our team! You're stepping into a role that makes a tangible difference every single day. At Royal, we believe in supporting our EMTs with excellent training, a strong team culture, and the resources you need to succeed.
This page will walk you through everything you need to know before your first day—certifications, what to expect at New Hire Academy, and how to prepare for your FTO period. Don't worry if it feels like a lot; we've got your back, and you'll have plenty of support along the way.
Take a look around, check off your tasks, and get ready for an amazing journey with Royal.
We can't wait to meet you!
Mandatory Certifications
Please upload these certifications to Traumasoft:
-
Driver's License (DL)
-
EMT License (active and verified)
-
AHA HeartCode BLS (CPR)
-
Medical Examiner's Certificate
-
Ambulance Driver's License
-
ICS-100
-
ICS-700
-
AWR 160
-
COCO County Additional Certifications
-
COCO Orientation - complete during your first 30 days of employment
-
-
SCCO County Additional Certifications
-
SEMS
-
Hazmat FRO
-
SCCO Badge
-
-
SFCO County Additional Certifications
-
ICS 200
-
SEMS
-
Hazmat FRA
-
Note: The file format should be .jpg or .pdf - anything else will be declined and require resubmission
SCCO Badge Application
Make sure you have all the required certifications completed before you submit your application for the SCCO Badge.
If you need Hazmat FRO, please reach out to hr@royalambulance.com.
The SCCO Badge will need to be completed before your first day.
Required Immunizations
Please upload your immunization records to UKG Onboarding:
-
TB test - within the past year
-
Hepatitis B - within the last 10 years
-
MMR (Measles, Mumps, Rubella) - within the last 10 years
-
Tdap (Tetanus, Diphtheria, Pertussis) - within the last 10 years
-
Varicella - within the last 10 years
Important Information About Immunizations:
If any of your immunizations are out of date, you'll be required to get blood titer tests to check if the antibodies are still in your system. If the titer test shows the antibodies are not present, you'll need to get the booster shot. For boosters that require a series of shots (like Hepatitis B), you only need to start the series before your first day, but you are required to finish the series according to the scheduled timeline.
TB Test Requirements:
A TB test is required within one year. You can get either a blood titer test or a skin test. If you've had a previous positive TB test, you're required to get a chest X-ray that shows negative results for TB.
Next Steps:
-
Complete the MVR (Motor Vehicle Record) form and email it to hr@royalambulance.com
-
Update immunizations as needed
-
Complete all onboarding paperwork and submit all certifications to Traumasoft
-
Traumasoft (TS) : We have created your profile in TS. Please sign in, add your personal information and upload your certifications.
-
Username: firstname.lastname
-
Password: Roy94577$ (case-sensitive)
-
-
UKG Onboarding (HRIS/Payroll): Complete UKG Onboarding to add your banking information, fill out tax forms, and sign company documents. Use the link in the welcome email to access the site.
-
Sexual Harassment Training: You should receive an email from GB Risk Control. Please complete the 1-hour training during your first week.
-
Username: your email
-
Password: Royal94577$$
-
-
Workplace Violence Prevention Plan training: The training can be found in Traumasoft. Once you log in, you'll find it under the Virtual Classroom section
Overview of New Hire Academy
New Hire Academy is where everything comes together. You'll dive into Royal's protocols and policies alongside your county's specific protocols. We'll guide you through running calls from beginning to end—finding your patient, conducting assessments, collecting the right information from facilities or family, providing quality patient care, making transport decisions, and delivering ring down/transfer of care reports. Plus, you'll get hands-on practice with gurney mechanics and learn how to safely operate an ambulance.
Here's what to expect during your FTO period:
During your FTO period, you'll work with a trainer who will guide you through hands-on experience, including how to run calls, apply Royal's policies and procedures, and operate the gurney safely. FTO typically lasts about six shifts, depending on your experience. By the time you complete FTO, you should feel comfortable and confident running a call from start to finish on your own. You'll receive your specific FTO details during New Hire Academy.
First Day Prep
What to Wear:
You can wear your EMT school uniform or a polo with loose-fitting pants and closed-toed shoes.
Submit Uniform Sizes:
You will receive an email with your login information for the uniform supplier. Please submit the
order as soon as possible, as it takes about a week to deliver. You will receive this email on your
first day and are required to submit the order that day.
What to Bring on Your First Day:
-
Government ID (Driver License or Passport)
-
Notebook + pen
-
Any certifications that have not been uploaded to Traumasoft
Check-in Location & Time:
Report to ALCO Headquarters at 8:00 AM.
14472 Wicks Blvd, San Leandro, CA 94577, unless otherwise communicated.
Parking:
The front parking lot is reserved for ambulances. Please park on the street. There's
plenty of street parking available nearby.
Pro Tips for Success:
-
Stay curious
-
Lean on your cohort
-
Practice scenarios out loud
-
Keep your paperwork organized