You're about to join a team that's dedicated to excellent emergency medical care and making a real difference in people's lives. As a paramedic at Royal, you'll have the opportunity to grow your skills, work alongside experienced professionals, and provide exceptional care to the communities we serve.
This page contains all the information you need to prepare for your first day and your FTO period. We've outlined the certifications you'll need, what to expect during training, and how to get in touch if you need anything.
Your manager, Bradley Jones, and our People Team are here to help make your transition smooth.
Mandatory Certifications
Please upload these certifications to Traumasoft:
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Driver's License (DL)
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Paramedic License (active and verified)
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AHA HeartCode BLS (CPR)
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Medical Examiner's Certificate
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Ambulance Driver's License
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ITLS or PHTLS
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ACLS Certification
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PALS Certification
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SCCO Badge
Note: The file format should be .jpg or .pdf - anything else will be declined and require resubmission
Required Immunizations
Please upload your immunization records to UKG Onboarding:​
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TB test - within the past year
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Hepatitis B - within the last 10 years
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MMR (Measles, Mumps, Rubella) - within the last 10 years
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Tdap (Tetanus, Diphtheria, Pertussis) - within the last 10 years
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Varicella - within the last 10 years
Important Information About Immunizations:
If any of your immunizations are out of date, you'll be required to get blood titer tests to check if the antibodies are still in your system. If the titer test shows the antibodies are not present, you'll need to get the booster shot. For boosters that require a series of shots (like Hepatitis B), you only need to start the series before your first day, but you are required to finish the series according to the scheduled timeline.
TB Test Requirements:
A TB test is required within one year. You can get either a blood titer test or a skin test. If you've had a previous positive TB test, you're required to get a chest X-ray that shows negative results for TB.
SCCO Badge
Santa Clara County requires all paramedics to pass an exam that covers the county protocols.
You can find study material here.
After you have passed the exam, After you have passed the exam, you will need to submit the Paramedic Accreditation application on the SCCO Portal and mark Royal Ambulance as your provider.
Please make sure all additional certifications are completed before you submit the application.
Your application will normally take about a week to process, and our operations team will pick up the badge once it's been printed. The SCCO Badge will need to be completed before your first day.
Next Steps:
Complete the MVR (Motor Vehicle Record) form and email it to hr@royalambulance.com
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Connect with Bradley Jones, the SCCO Manager, at bradley.jones@royalambulance.com to get signed up for the Badge exam
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Traumasoft (TS): We have created your profile in TS. Please sign in, add your personal information and upload your certifications.
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Username: firstname.lastname
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Password: Roy94577$ (case-sensitive)
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UKG Onboarding (HRIS/Payroll): Complete UKG Onboarding to add your banking information, fill out tax forms, and sign company documents. Use the link in the welcome email to access the site.
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Sexual Harassment Training: You should receive an email from GB Risk Control. Please complete the 1-hour training during your first week.
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Username: your email
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Password: Royal94577$$
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Workplace Violence Prevention Plan training: The training can be found in Traumasoft. Once you log in, you'll find it under the Virtual Classroom section
Here's what to expect during your FTO period:
The Field Training Officer (FTO) training period is designed to prepare newly hired paramedics for independent operation on the ambulance while ensuring they meet agency standards for clinical care, safety, and professionalism. During this phase, each paramedic will be paired with an experienced FTO who provides structured guidance, real-time feedback, and progressive skill development.
Gradual Progression to Full Responsibility:
Training begins with observation and orientation to local protocols, equipment, documentation systems, and operational expectations. Over time, you'll assume increasing responsibility for patient assessments, treatment decisions, medication administration, and scene leadership.
Hands-On Clinical Practice:
You'll manage real 911 and interfacility calls under close supervision, strengthening your ability to perform comprehensive assessments, formulate treatment plans, and provide high-quality patient care in dynamic environments.
Operational Training:
Your FTO will train you on ambulance operations, radio communication, navigation within the service area, safety procedures, interaction with partner agencies (fire, law enforcement, hospitals), and adherence to service-specific workflows.
Daily Coaching and Evaluation:
FTOs will evaluate performance using structured criteria, focusing on clinical competency, critical thinking, communication, teamwork, scene management, and the ability to remain calm and effective under stress. Feedback is provided continually to support improvement.
Professional Expectations:
You're expected to demonstrate compassion, sound judgment, scene safety awareness, patient advocacy, accurate documentation, and consistent adherence to medical protocols and agency policies.
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The goal of the FTO training period is to ensure each paramedic is confident, competent, and ready to deliver safe, high-quality emergency medical care independently while representing the organization with integrity and professionalism.
First Day Prep
What to Wear:
Royal clinical uniform or black scrubs if you haven't received uniforms yet.
Submit Uniform Sizes:
You will receive an email with your login information for the uniform supplier. Please submit the order as soon as possible since it takes about a week to deliver. Please submit your order at least one week before your start date.
What to Bring on Your First Day:
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Government ID (Driver License or Passport)
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Notebook + pen
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Any certifications that have not been uploaded to Traumasoft
Check-in Location & Time:
Report to your FTO at SCCO Station at 9:00 AM.
1191 N 5th St, San Jose, CA
Parking:
We have a small parking lot available. You can also park on the street, but please
make sure you aren't parking in front of other businesses.
Parking:
We have a small parking lot available. You can also park on the street, but please
make sure you aren't parking in front of other businesses.
Contact us
If you run into issues or need support, reach out to the People Team at
hr@royalambulance.com or your manager, Bradley Jones, at