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What a 72 Net Promoter Score Says About How We Show Up
Transportation rarely gets credit when things go well in healthcare. Most of the time, it shows up as friction. A delay or a missed handoff. One more thing for stretched teams to manage.
That shapes how we think about our role. We're not just moving patients. We're trying to reduce friction for the health systems we serve.
Jan 215 min read


Working Side by Side with Berkeley Fire
Six months in, Royal Ambulance’s dedicated BLS unit is embedded within Berkeley’s 911 system, focused on psychiatric transports that keep fire engines and ALS ambulances available for critical emergencies.
Sep 10, 20253 min read


Ten Years and Counting, Honoring a Decade of Partnership with Donor Network West
For ten years, Royal crews have worked alongside Donor Network West to support organ donation across Northern California. Our role is quiet but essential, transporting donors with care, respect, and focus. This Donate Life Month, we’re honoring the people behind this work and the trust that makes it possible.
Apr 21, 20254 min read


How We Prepare Our CCT RNs for Success: An Inside Look at Royal Ambulance’s Critical Care Transport Training Approach
Discover how Royal Ambulance prepares CCT RNs with advanced training, hands-on skills, and a supportive team culture.
Nov 6, 20243 min read


Lessons from the Playa: Reflecting on Teamwork, Leadership, and Adaptability with our CEO Steve Grau
Lessons from the Playa: Royal Ambulance CEO Steve Grau reflects on teamwork, leadership, and adaptability while building Rampart.
Oct 17, 20245 min read


What It’s Like to Build an Emergency Care Department in the Middle of Burning Man
Royal Ambulance built a fully operational emergency care center at Burning Man, treating 1,300 patients in extreme conditions.
Oct 9, 20245 min read


EMT Training Prepares Bay Area Officers for Worst Case Active Shooter Scenario.
Bay Area officers undergo EMT training with Royal Ambulance to enhance response during active shooter scenarios, bridging the gap.
Aug 30, 20234 min read


Bay Area Police, Fire, EMS, and Government Agencies collaborate in active shooter training exercise
Bay Area agencies unite for an active shooter training exercise, emphasizing collaboration between Police, Fire, EMS, and Government bodies.
Aug 29, 20234 min read


Good Samaritan Hospital and Royal Ambulance partner on NICU Program
Good Samaritan Hospital & Royal Ambulance launch a dedicated NICU vehicle, enhancing neonatal care & transport services in San Jose.
Aug 29, 20234 min read
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